Are Customer Service Agents (CSA) at the ticket counter eligible for the language premium?
CSAs at the ticket counter are eligible for the language premium provided they are a qualified speaker and are directed by their manager to use their language skills.
Can you be qualified for more than one language? If yes, do you get an increased premium?
Yes, team members can be qualified for more than one language; however, the language premium remains the same regardless of how many languages a team member is qualified to speak.
Is there a limit to how many times you can test?
No, there is no limit. The company will pay for initial test. If a team member is deemed non-qualified, he/she is able to re-test as many times as they want. All subsequent testing will be completed at the team member’s expense.
Where will the testing be conducted?
Testing will be completed locally and during regularly scheduled work hours. Testing will take place via conference call. Each individual test will be scheduled by PHL Customer Care and the test will take approximately 30 minutes to complete. A third-party vendor will perform the assessments.
What is involved in the test?
It is an oral test completed via a telephone.
When will testing be conducted?
Testing will be scheduled beginning the week of September 18, and depending on the number of applicants, it may take up to two weeks to complete.
Will there be a closed bid for language qualified agents?
No, currently there are no plans to introduce language duty assignments, or red lined shifts, at PHL.
If I become language qualified, will I be restricted as far as CSO/CSW?
No. Being language qualified does not restrict a team member from a CSO / CSW perspective any differently than the current provisions provided in the CWA-IBT labor agreement.
Language qualified team members working a language duty assignment are able to CSO/CSW with other equally qualified team members in accordance with the provisions included under Article 5, Section P of the CWA-IBT labor agreement.
Additionally, a Letter of Agreement (LOA) was signed with the Union adding language to allow Qualified Language speakers to trade a limited number of shifts with non-speakers. Shift trades with non-qualified team members are limited to 5 trades per month
Language Premium Pay:
How much is the language premium?
The language premium is $1.00 per hour to be added to the team members’ base rate of pay. Team members who are qualified for a language premium position, and who, at Company direction, perform work requiring language skill will be paid the language premium for each hour worked requiring their language skill or a minimum of four (4) hours, whichever is greater. See Article 24.E of the CWA-IBT labor agreement
How will it work?
Team members assigned to a language duty assignment position will be paid the language premium for every hour worked.
Language qualified team members not assigned to a language duty assignment position who at a management direction are asked to use their language skill will be paid the language premium for each hour worked requiring the skill or a minimum of four (4) hours, whichever is greater.
Will there be a special bid or shift for language speakers?
Currently PHL has no plans to introduce language duty assignments / red lined shifts to support and manage certain markets serviced by the PHL airport.
Will language qualified team members have a special bid or will they bid with everyone regardless of language?
Language qualified team members do not have a special bid.
Would I get a premium if I am qualified?
No. Being language qualified does not constitute guarantee for premium pay. Language qualified team members working a language duty assignment /red line shift, or those directed by management to use their language skills, receive language premium pay.
Would I be locked into a position and for how long?
As delineated by the CWA-IBT labor agreement team members who are hired to fill a position that requires a language skill and qualify for a language premium, OR who transfer into such position, must remain in the position for a period of twenty-four (24) months. See Article 9 section Q of the CWA-IBT labor agreement.
PHL does not plan to introduce Language duty assignments / redline shits at this time
Who would get the premium? CSC, CSA, CAR?
Language premium pay eligibility is applicable to all team members covered under the CWA-IBT labor agreement.
Will the ATO get a premium? Why not?
Language qualified employees who at management direction are directed to use their language skill will receive language premium pay
Will the ATO be red lined?
No. There are no plans to add red line shifts at the ATO
I was a previously tested Language Speaker. Will I continue to receive the Language Premium?
No. You will no longer receive the premium after October 8, 2017. If you are interested in receiving the language premium you will need to retest. You will be paid the language premium if you are directed by your manager to use your language skill.