Know the Facts. Article 3, M, page 5

FYI AA Mainline


According to Article 3 Paragraph M on page 5:

‘The Company shall have sole jurisdiction…over the management and operations…and the direction of its working force.’

Which means if management give a directive or puts out a mando that is a violation, it does not make it right, but the employee must follow that directive unless it is a safety concern/violation. YOU always have the option to voice your concern to management. If there is a contract violation we always try to resolve the violation before filing a grievance.

This is to address an email that was sent to management and CSCs from a member last week. There were also rumors/comments stating that members would not follow management directions or would leave the work floor.

The contract is to be followed by both members and management. We have learned that mando violations are occurring in other stations as well. It is important that we file grievances for all violations. When a grievance is filed, it shows written proof of contract violations as we move it through the process.

Local 13301 did not negotiate this contract but the members nationwide voted and ratified it. We all need to follow the joint contract, both members and management.

We have an open door policy. Members are welcome to call the office or stop by with all concerns.

CWA Members:




24 May 2019

Piedmont Customs Seal

Dear Team Members,
This is a friendly reminder that ALL PHL PIEDMONT EMPLOYEES (except Tower and Lobby) are required to have a Custom Seal on their SIDA badge.
If you are a Customer Service Ramp agent or Gate agent and you currently do not have a Custom Seal on your badge, you MUST immediately start the process to apply for a customs seal.
TMS is open from Monday – Sunday, available hours to process the application are 09:00 – 12:30 and 13:30-16:30.
All employees must have a customs seal on their badge by June 2, 2019 (Six weeks beginning Monday, April 22, 2019). Any agent who is not approved by CBP (Customs and Border Protection) for a customs seal will be separated from the company as this is a requirement to work for Piedmont in PHL.
Agents are recommended to begin their customs seal application immediately and agents are responsible to check on the status of their seal application with TMS on a weekly basis. In addition, agents are responsible to provide a valid telephone contact with the station.
Please check your RosterApps and verify the telephone number in your profile is up to date. If information needs to be changed, please advise TMS of the new information. Finally, agents must check their Company Email daily for communication from the station.
Agents should be able to meet the deadline to comply with the customs seal requirement unless there is an uncontrollable issues with CBP; should this happen, it will be managed on an individual basis.
Thank you for your cooperation and immediate attention to this matter.
19 April 2019

Piedmont Agents Stepping Up at Local 13301

Celebrating our members great work!…/piedmont-agents-stepping-local-…

By Gwen Ivey, President, Local 13301

Piedmont workers are stepping up like never before in Local 13301, and I couldn’t be prouder. We’re looking forward to training about 16 new Piedmont stewards at the end of April. This year I’m seeing more and more agents getting motivated to be leaders, and that’s exactly what we need in order to serve our members and help our union grow stronger. 

We’ll be mobilizing for political action in the next few months, and one of our chief stewards, Renee Shields,  is taking on a big role in getting members registered to vote. In early April Renee spent time in Washington, DC, at the We The People conference and training. She had a chance to hear eight presidential candidates and CWA President Shelton talk about the challenges facing our labor movement at this difficult moment.

Renee Shields, Local 13301

Renee says, “The DC training brought CWA members from different industries together so we could see what we have in common and learn from each other. I’m looking forward to helping people get registered to vote and then mobilizing!”

Renee and another chief steward, Robert Hersh, were recently appointed administrative coordinators for the 800 Piedmont agents at PHL. They’re doing excellent work with our brand new regional chief steward, Jose Rivera, to build stronger relationships between agents and managers across all eight Piedmont stations in Local 13301. Jose is a long-time union activist—first as a corrections officer, then at Envoy, and now as a veteran of five years at Piedmont, so he knows the ropes.  

Jose Rivera, Local 13301

Jose explains, “We want to get all our Piedmont members engaged, so I’m in the process of visiting each 

of the stations to listen to agents’ concerns. I see some real progress being made. We’ve now got a good structure in place, and a lot of support from our executive board.”

Congratulations to all our brand new and long-serving shop stewards, and thank you to every one of our Piedmont members for their positive thoughts and actions each day. If you want to get more involved, please talk to one of our shop stewards—we need you!

Uniform Compliance

March 1, 2019

Uniform Compliance Day !  

Still accepting donations of good, clean, slightly used or new uniform pieces. Under B6. A  limited selection is still available, March 1.

Twin Hill or Aramark  any item.  Legacy navy pants only. 

Such generous outpouring from members are seen below, from Feb.

(photos courtesy of Angelica Cooke)


Uniform Compliance Call for Donations

FYI PHL Mainline

In efforts to assist members to be in uniform compliance by the March 1st deadline, uniform pieces in good condition are being collected.

  • Any uniform item which you are not using may be donated and dropped off at the B6 MOD office.
  • Anyone in need of a uniform can come to the B6 office starting (Feb. 11)  to see what is in stock.

Please consider sharing with our brothers and sisters.

Nov 5, 2018 Exec Bd & AA Admin. Mtg

Monday  5, November

We wanted to follow up  with the concerns that were presented previously and addressed during our collaborative meetings with American Airlines Management Team

The following items were a part of our agenda:

I. Safety: This was a concern of our membership where SAFETY FIRST was suspended which was creating a hardship for our members/employees


A) Joint Safety Committee has been reinstated which includes 8 CWA representatives/ employees for 5 areas (A-West, A-East, B-C and F concourse), and 2 additional representatives/employees will be added soon.

B) Joint Safety Committee currently meet 2X a month where they are deployed for 1 hour to discuss safety concerns/issues. These meetings are outlines as follows:

1. American Airlines Management/ CWA representatives and Vendors meet 1x a month to discuss safety issues

2. American Airlines Management and CWA representatives meet 1x a month to discuss safety issues

II) Mandatory Overtime/ IROPS:  This was a big concern of our membership that mandatory overtime was not implemented per JCBA.


A)  Mandatory Workshop was set up with 3 AA managers and 3 CWA representatives where they sat down for 2-3 sessions and read the JCBA and formulated a document which outlines the contractual procedure of Mandatory Overtime which was approved by CWA President Ivey and Customer Care Managing Director Lakshman Amaranayaka. This document will be presented to our CWA members/AA employees as well as all AA Customer Care management team to be implemented to streamline the process.

Next agenda item for our meeting for November:

I) FAA Re authorization Bill: WE WON! On October 5th, the FAA Re authorization Act of 2018 was signed into law. The act included critical protections from assault for passenger service agents across the nation. – Our members/ employees need to be ensured that since they put their lives on the front line every day that when there are instances where they are assaulted by passengers that American Airlines has a process in place that reassures our members that American Airlines care and takes care of their employees


Letter from the President 19 Mar 18

Letter from the President

March 19, 2018

Greetings Brothers and Sisters,

A new day is upon us and I couldn’t be happier than to be a part of this momentous movement!

I would like to thank everyone who supported and encouraged me during this past election, those who uplifted me to becoming president of CWA Local 13301. Whether you voted for me or not, I am fully committed to serve everyone. I am honored to serve you with truth, dignity and integrity; I am humbled by your faith and trust you’ve placed in me, as well as in my experience and ability to lead. Your vote counted; your vote mattered!

With the election behind us, our new officers are now in place and about to embark on in-depth training. It’s time to put aside negative and personal feelings so that we can begin to move forward and focus on working together in a positive and constructive manner which will lead us to a greater level of success.

As leader of our new administration, we will not focus on what was or wasn’t, who did or didn’t, or on what could have, should have and would have been; that will only further perpetuate negativity and division. We will, however, focus on what will be and shall be, what can happen and what will happen, AND how we can and how we will! This type of mindset, my Brothers and Sisters, will help propel our local forward to a new day and a new way with full transparency.

During our first two weeks in office, we’ve been extremely busy. We’ve met with Olympia Colasante, VP OPS PHL, Beth Norton, MD Customer Care Hub, as well as Glenda Rivera, CS Director Regional Ops. At each of these meetings, I expressed the importance of changing the culture, the way we think and do things, at PHL. At the Town Hall meeting with Olympia on March 9th, I was introduced and given an opportunity to speak to all those present to share a little of our vision and goal. Management is extremely hopeful and enthusiastic about forging relationships conducive to changing the culture and building morale. We also began an independent audit, undergoing Advance Officer Training with Pam Tronsor (Int’l Staff Representative District 2-13), updating the local’s website and Facebook page, where we will be posting regular updates and welcome open and honest communication. This past Friday, March 16, 2018, each new executive officer was sworn in by Pam Tronsor, with the exception of treasurer, Alissa Smith-Harris, who will be sworn next week.

I’d also like to thank our previous Executive Vice President, Dennis Eichfield, who has been extremely helpful and supportive. Dennis has been the only member of the past administration in PHL who stepped up to the plate to help transition our new team into our new roles.

I end with the words of a great poet in hopes of motivating and inspiring you…. “Forgetting those things which are behind us, and reaching forth unto those things before us as we press towards the mark of the prize.”


Gwen Ivey, President

CWA Local 13301